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Customer Service Account Manager

Lancaster, PA 17601

Posted: 10/15/2018 Industry: Customer Service Job Number: 10769 Pay Rate: $16 - $18/hr

Our Lancaster, PA client is currently seeking an experienced Account Manager to join their Customer Service team in their corporate office . This is a temp-to-hire opportunity with a starting pay of $16 - $18/hr, DOE. This position serves as a primary liaison between our client and its customers. The Account Manager will provide exceptional customer support by coordinating customer service and sales support activity of new lead generation, key customer account management, and special projects.

In addition to above, primary responsibilities will include:

  • Providing polite and friendly resolutions to all issues regarding product inquiries, order placement and confirmation, material availability, shipping, product information and requests for rush orders
  • Promote products to satisfy customer needs and meet company sales goals
  • Order processing
  • Data entry
  • Communication with customers via email and phone 

Qualifications:

  • Ability to reconcile and audit work
  • Strong written and verbal communication skills
  • Detail oriented
  • Ability to set priorities and work independently
  • Ability to multi-task
  • Demonstrate excellent professional, organizational, and communication skills
  • Proven ability to work in a very fast paced work environment and able to work independently and with little direction

Education/Experience:

  • High school diploma or equivalent required
  • Prior customer service experience required
  • Microsoft Office (Excel, Word, Outlook) experience required

 

OFFICEforce is locally owned and operated, serving central Pennsylvania, with locations in York, Lancaster, and Hanover. If you have any questions about this or any of our other positions, please feel free to contact us at (717) 850-0000. OFFICEforce staff are available Monday - Friday, 7:30am - 5:00pm, and you may also stop by our office located at 1427 N George St, York, PA.

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