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Customer Service Rep.

Lancaster, PA 17601

Posted: 09/17/2018 Industry: Customer Service Job Number: 12973 Pay Rate: $13/hr

Our Lancaster area client is currently seeking a Customer Service Rep for their busy retail/office location. This is a temp-to-hire opportunity with a starting pay of $13/hr. This position serves as the first point of contact for internal and external customers.

Primary responsibilities include:

  • Answering phone calls
  • Entering customer orders into SAP
  • Assisting Account Managers and Sales Reps with customer inquiries, bids and quotes
  • Assisting customers with price quotes, questions and problems
  • Reviewing open orders
  • Processing orders
  • Replying to emails
  • Data Entry


  • Ability to reconcile and audit work
  • Strong written and verbal communication
  • Detail oriented
  • Ability to set priorities and work independently
  • Ability to multi-task
  • Demonstrate excellent professional, organizational, and communication skills
  • Proven ability to work in a very fast paced work environment and able to work independently and with little direction


  • High school diploma or equivalent required
  • Prior customer service experience preferred
  • SAP experience helpful but not required
  • Microsoft Excel experience required

Physical Demands:

  • Maximum occasional lifting of up to 45 lbs (from floor to 33 inches)
  • Maximum occasional carry of 45 lbs (for 200 ft or less)
  • Maximum occasional horizontal push/pull force of 5 lbs
  • Frequent forward reach of 30 inches
  • Occasional lateral reach of 12 inches
  • Occasional reach overhead of 75 inches
  • Occasional bending
  • Constant neck flexion 
  • Constant fine motor coordination Constant sitting
  • Occasional standing and walking

OFFICEforce is locally owned and operated, serving central Pennsylvania, with locations in York, Lancaster, and Hanover. If you have any questions about this or any of our other positions, please feel free to contact us at (717) 850-0000. OFFICEForce staff are available Monday - Friday, 7:30am - 5:00pm, and you may also stop by our office located at 1427 N George St, York, Pennsylvania.

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