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Customer Service Rep.

York, PA 17406

Posted: 09/17/2018 Industry: Customer Service Job Number: 13139 Pay Rate: $13/hr

We are currently recruiting for an experienced Customer Service Rep for our York area client. This is a FT temp-to-hire opportunity with a starting pay of $13/hr. Working hours are Sun - Thurs (8:30 AM - 5:00 PM).

  • Follows standard screens/ scripts to perform tasks
  • Resolves many questions and problems, refers more difficult items to higher levels for guidance
  • Learns company products & services
  • Assess customer needs and suggest alternative products or services
  • Research contract issues for supporting departments, such as Claims for Service Recruitment
  • Systematically gathers information necessary to consider alternatives before making a decision
  • Treats individuals with respect despite personality differences or performance problems
  • Actively supports others to achieve common goals
  • Consistently meets deadlines and requirements
  • Demonstrates curiosity by continuously seeking new information and asking questions

Experience & Skills Required: 1-2 years general experience in an office setting or customer service environment. Qualified applicants will have:

  • Good verbal and written communication skills
  • Good listening and comprehension skills
  • Experience with MS Excel (above basic level)
  • The ability to type 35 WPM or more
  • The ability to effectively interact with customers and co-workers 

Education: High School Diploma or equivalent  

Environment/Physical Demands: This position requires incumbents to:

Regularly sit at a desk and operate standard office equipment, such as a computer and phone

Occasionally required to stand and walk, lift, carry and/or move up to 10 pounds

 

OFFICEforce is locally owned and operated, serving central Pennsylvania, with locations in York, Lancaster, and Hanover. If you have any questions about this or any of our other positions, please feel free to contact us at (717) 850-0000. OFFICEForce staff are available Monday - Friday, 7:30am - 5:00pm, and you may also stop by our office located at 1427 N George St, York, Pennsylvania.

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