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Customer Service Representative - Littlestown, PA

Littlestown, PA 17340

Posted: 08/19/2019 Industry: Customer Service Job Number: 5338 Pay Rate: $14/hr

OFFICEforce is actively recruiting for full-time Customer Service Representative candidates for a manufacturing company in Littlestown, PA. This shift is Monday-Friday, 7:30am to 4:00pm.

Job Purpose/Objective: The Customer Service Representative serves as the point person for a group of customer accounts, including customers providing customer support, and functioning as the liaison between the customer and other internal departments.

Essential Job Functions:

  • Enter customer orders into database for processing
  • Develop and maintain a full understanding of the customer's needs and requirements.
  • Maintain ongoing communication with customers to ensure up-to-date knowledge and understanding and develop positive relationships.
  • Serve as the main point of communication between the customer and Operations.
  • Respond to customer requests for tracking, updates, or other information.
  • Contact customers as appropriate to resolve operational questions or issues.
  • Track customer orders to completion of delivery.
  • Work both proactively and reactively to avoid or address any issues impacting service to the customer.
  • Use weekly tracking to identify and report on trends in customer accounts and opportunities for further growth
  • Cross-train on the accounts assigned to other Customer Service Representatives in order to provide coverage for vacations/time off.

OFFICEforce is locally owned and operated, serving central Pennsylvania, with locations in York, Lancaster, and Hanover. If you have any questions about this or any of our other positions, please feel free to contact us at (717) 850-0000. OFFICEforce staff are available Monday - Friday, 7:30 am - 5:00 pm, and you may also stop by our office located at 1427 N George St, York, Pennsylvania.

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